Our Frequently Asked Questions
We can arrange settlement of any outstanding finance on your car.
For us to do this we will need you to provide an in date letter from your finance company, detailing the current settlement figure and your agreement reference number.
The settlement amount will be deducted from the amount paid to you for your car.
We will pay your finance company within 4 working days after the day of sale
If you owe more on your finance than the value of the car, we will still be happy to buy the car, but you will need to pay us the shortfall by debit/credit card when we purchase your car.
The selling process usually takes approximately 20 minutes.
We guarantee your price for 7 days, so any valuation you have which is older than 7 days will no longer be valid.
The car market changes on a daily basis and we adjust our prices daily to match demand.
We advise you re-enter your car details onto our site to get an up-to-date valuation
If you sell your car to us and have notified the DVLA you will automatically get a refund for any full remaining months left on the vehicle tax.
We understand that there may be times when your current address does not match the address that is detailed on your V5. If this is the case, please provide your Vehicle Purchaser with a proof of address that matches the address that is on your V5 as well a proof of address that matches your current address.
The V5 (log book) holds the details of the registered keeper of the vehicle. To prevent fraud, we will only purchase a vehicle from you if it is your name on the V5.
We are unable to purchase any car without the original V5 document (log book).
If you do not have one you can obtain a new document by contacting DVLA via the options detailed on their website; https://www.gov.uk/vehicle-log-book
It can take up to a week to get the replacement V5 (log book).
Just tell us your vehicle registration and mileage and we will give you a free quote based on your car’s market value.